Help and Support

Support can be provided in many different ways from maintenance and updates through to training and advice.

See the Glossary page for a list terms and acronyms used on this web site.

Many of our support tasks are provided free to customers. There are some exceptions, so if you are unsure whether you are covered by a support package just give us call.

DocumentationManualsQSL provides online support documentation, Specifications, Manuals and Configuration details.
Maintenance Support3rd Line SupportQSL provides a 3rd line support service. This normally includes telephone support between the hours of 08:00 and 22:00 every day.
Support packages may vary and are subject to contract. Please enquire for more information.
WarrantySoftwareQSL will provide warranty and upgrade services when requested.
HardwareQSL will provide warranty on hardware in accordance with the purchase agreement.
Normally this will be a twelve month return to base (QSL) warranty period. When purchasing or requesting a quotation please state your warranty requirements.
Repair ServiceHardwareThe equipment supplied by QSL is quite robust. However well made a system is made it will eventually fail, often more than 6 years after installation.
Sourcing spares can be difficult and for this reason QSL can help to reduce the amount of time and effort needed.
TrainingOn Site or a Suitable LocationTraining can be provided to suit your needs. This can be QSL product related, Microsoft products or even general LAN and Internet related.
Whatever your need contact us to discuss your requirements.

Please click this link to visit our main support page.